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What can I do if I can connect to the device (over Wi-Fi or using a USB cable) but I can’t get online?

  1. Please check the settings of your Bitebird and make sure you have not turned off Internet access.
  2. Please check the signal strength and make sure you are within an area where your Bitebird has network coverage (eligible country, and sufficient signal).
  3. Be sure you have sufficient data credit on your account (you can look up on your Mybitebird account: https://bitebird.mobi)
  4. Please use a USB cable to connect your Bitebird to your laptop and see if it works, if so, the problem comes from your phone settings.
  5. If it is still not working, please contact our call center: atyourservice@bitebird.com or +33 1 74 95 95 12)

Contact the Bitebird team

Call: +33 1 74 95 95 12

Please note that our Customer Service is open at the following times (all quoted times are Central European Time)

Monday to Friday:
9:00AM – 5:00PM
Saturday:
11:00AM – 3:00PM

Email: customerservice@bitebird.com

10 most asked questions

  1. What is Bitebird and how does it work?
  2. With which devices can I access the internet via Bitebird?
  3. I am interested in Bitebird for my company, who do I have to contact?
  4. How long does it take for me to receive my Bitebird?
  5. How much does the data cost
  6. Will I be able to make calls using Bitebird?
  7. Is using the internet with Bitebird secure?
  8. Do I need to buy several bundles if I travel to several countries?
  9. Where can I use Bitebird?
  10. How do I top up my credit?
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