What can I do if I can connect to the device (over Wi-Fi or using a USB cable) but I can’t get online?

  1. Please check the settings of your Bitebird and make sure you have not turned off Internet access.
  2. Please check the signal strength and make sure you are within an area where your Bitebird has network coverage (eligible country, and sufficient signal).
  3. Be sure you have sufficient data credit on your account (you can look up on your Mybitebird account: https://bitebird.mobi)
  4. Please use a USB cable to connect your Bitebird to your laptop and see if it works, if so, the problem comes from your phone settings.
  5. If it is still not working, please contact our call center: atyourservice@bitebird.com or +33 1 74 95 95 12)