Can we help you?

What is Bitebird and how does it work?

What is data roaming?

What are the benefits of using Bitebird?

Will I be able to make calls using Bitebird?

What can I do if I can connect to the device (over Wi-Fi or using a USB cable) but I can't get online?

What can I do if, when I open a web page, it jumps directly to the management page (I can't use the Internet)?

Can I connect to a computer through a USB cable?

Can I use Wi-Fi and have the Bitebird connected to a computer at the same time?

What are the terms of guarantee?

What can I do if the signal is weak?

Where can I use Bitebird?

Do I need to buy several bundles if I travel to several countries?

What can I do if my internet speed is slow?

How large is the Wi-Fi coverage area?

How do I select the right data bundle?

What causes unintentional data use and how do I prevent it?

How much does the data cost?

How long is my data bundle valid for?

Where can I check the status of my bundle?

How do I top-up or recharge my Bitebird?

I performed a reset on my Bitebird, how can I set the configuration again?

What is included in my Bitebird device?

When I open URL 192.168.8.1 (Huawei interface), the « admin » password is not accepted, what should I do?

What is the largest number of devices that can be connected through Wi-Fi at once?

With which devices can I access the internet via Bitebird?

What can I do if the Bitebird suddenly powers off?

How long can I use my Bitebird on one charge and how long will it last on standby mode?

How do I charge my Bitebird battery?

Why won’t my Bitebird power on?

What can I do if Bitebird will not charge?

Is using the internet with Bitebird secure?

What are the different logins / passwords for?

How can I change my Wi-Fi password?

What should I do if I forget the username/password for my Bitebird Selfcare account?

I have lost my Bitebird password (to enter the backend website of the device)

I have lost my Mybitebird Username / Password

What are the steps to reset my Bitebird?

What do I do if my Bitebird breaks?

How to delete my Bitebird account?

Is the online Bitebird payment environment secure?

How can I order a Bitebird?

Can I order more than one Bitebird?

I am interested in Bitebird for my company, who do I have to contact?

Can someone else buy data for my Bitebird?

Can I have my Bitebird delivered to another place than home?

How long does it take for me to receive my Bitebird?

What are the shipping costs for Bitebird?

Can I return my Bitebird?

What are the Terms and Conditions?

My question is not included