Troubleshooting – Cannot Get Online

What can I do if I can connect to the device (over Wi-Fi or using a USB cable) but I can’t get online?

1. Please check the settings of your Bitebird and make sure you have not turned off Internet access.
2. Please check the signal strength and make sure you are within an area where your Bitebird has network coverage (eligible country, and good signal).
3. Be sure you have sufficient data credit on your account (you can look up on your Bitebird Selfcare account:
4. Please use a USB cable to connect your Bitebird to your laptop and see if it works, if so, the problem comes from your phone settings.
5. If it is still not working, please contact our call center: or +33 1 74 95 95 12)

Related questions

Contact the Bitebird team

Call: +33 1 74 95 95 12

Please note that our Customer Service is open at the following times (all quoted times are Central European Time)

Monday to Friday:
9:00AM – 5:00PM
11:00AM – 3:00PM