Troubleshooting – Weak Signal
What can I do if the signal is weak?
If the Bitebird shows a weak signal, you can do the following:
Check the network status of your current location and be sure you are in an eligible country.
Move your Bitebird beside a window or an open area in order to receive a better signal. Make sure you are not in an enclosed area.
Compare with the strength of your mobile phone’s signal. If your mobile phone’s signal is good, please reset your Bitebird (see how to reset your Bitebird) and try again.
Related questions
Where can I use Bitebird?
Do I need to buy several bundles if I travel to several countries?
What can I do if my internet speed is slow?
How large is the Wi-Fi coverage area?
Other questions about:
Contact the Bitebird team
Call: +33 1 74 95 95 12
Please note that our Customer Service is open at the following times (all quoted times are Central European Time)
Monday to Friday:
9:00AM – 5:00PM
Saturday:
11:00AM – 3:00PM