Troubleshooting – Slow Speed

What can I do if my internet speed is slow?

If the Bitebird Internet speed is slow, you can do the following:

Check if a lot of devices are connected to and using your Bitebird. Or, the problem may depend on whether you are using the device during peak traffic times (evenings from 9:00 pm to 1:00 am).

Check whether you are using the device when moving quickly.

The Bitebird device has a built-in overheating protection mechanism. If the temperature is too high, Internet speeds will be automatically limited to stop Bitebird from overheating.

Please turn off/move away from other 2.4 GHz wireless network devices and other home electronics (like: microwaves and TVs) that may produce interference affecting the Bitebird signal, and then try again.

Please confirm that there are no physical obstructions that may weaken the signal between the Wi-Fi device and the Mobile Wi-Fi Pro2 (like: cement walls).

Related questions

Contact the Bitebird team

Call: +33 1 74 95 95 12

Please note that our Customer Service is open at the following times (all quoted times are Central European Time)

Monday to Friday:
9:00AM – 5:00PM
11:00AM – 3:00PM