< back to Help

How do I top up my credit?

You can top up your credit on your personal and secure MyBitebird page.

 

First connection:

  • Connect your device to your bitebird network
  • Go to https://bitebird.mobi
  • Create an account with personal Username & Password
  • Click on “Check your account” (1)
  • On this page, you can view your balance and the date of expiration of your credit! (2)

 

 Already have a Mybitebird account?

  • Go to https://bitebird.mobi
  • Login with your personal username & password
  • Click on “Check your account” (1)
  • On this page, you can view your balance and the date of expiration of your credit! (2)
BB-mobi-fix BB-mobi-2

BB-mobi-3
 BB-mobi-4  BB-mobi-4b

Contact the Bitebird team

Call: +33 1 74 95 95 12

Please note that our Customer Service is open at the following times (all quoted times are Central European Time)

Monday to Friday:
9:00AM – 5:00PM
Saturday:
11:00AM – 3:00PM

Email: customerservice@bitebird.com

10 most asked questions

  1. What is Bitebird and how does it work?
  2. With which devices can I access the internet via Bitebird?
  3. I am interested in Bitebird for my company, who do I have to contact?
  4. How long does it take for me to receive my Bitebird?
  5. How much does the data cost
  6. Will I be able to make calls using Bitebird?
  7. Is using the internet with Bitebird secure?
  8. Do I need to buy several bundles if I travel to several countries?
  9. Where can I use Bitebird?
  10. How do I top up my credit?
Trustpilot